Frequently Asked Questions
Everything you need to know about our high-performance gaming gear.
What is the typical shipping timeframe for custom controllers?
Since our custom controllers are hand-assembled and rigorously tested, processing usually takes 3-5 business days. Standard shipping then takes an additional 3-7 business days depending on your location.
Do HexGaming products come with a warranty?
Yes, all our controllers and electronic accessories include a 1-year limited warranty that covers manufacturing defects and internal hardware failures under normal use.
What is your return policy for open-box items?
We offer a 30-day return window for most items. If the product is opened, a 15% restocking fee may apply. Items must be returned in their original packaging with all included accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through services like Affirm and Klarna.
Are HexGaming controllers compatible with both PC and consoles?
Most of our professional controllers are designed for cross-platform compatibility, supporting PlayStation 5, Xbox Series X|S, and Windows PC via plug-and-play or Bluetooth connectivity.
How do I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.