Returns & Exchanges
At HexGaming, we stand by the precision of our custom controllers and offer a 30-day return window for items in original condition. If your gear doesn't meet your competitive standards, our streamlined process ensures a quick resolution or refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Place the controller and all original accessories back into the HexGaming box, ensuring the hardware is protected from transit damage.
Label and Ship
Affix the provided shipping label to your package and drop it off at any authorized carrier location to be sent back to our inspection center.
Inspection and Refund
Once our technicians verify the controller's condition and custom components, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing